How to get support?#

Helpdesk#

All communication between customers and PAL Robotics is made using tickets in a helpdesk software. This web system can be found at http://support.pal-robotics.com. New accounts will be created on request by PAL Robotics.

Once the customer has entered the system, two tabs can be seen: Solutions and Tickets.

The Solution section is divided into General, ARI FAQ, and TIAGo FAQ. In General, are collected all the most frequent questions related more broadly to PAL Robotics robots. Likewise, in ARI FAQ and TIAGo FAQ are reported the common questions related to the ARI and TIAGo platforms, respectively.

Note

You can also access here the list of PAL robot’s Frequently Asked Questions

The Tickets section contains the history of all tickets the customer has created. In this section, you can open a new ticket and check the status of those that are opened.

The next figure shows the ticket creation webpage.

Remote support#

A technician from PAL Robotics can give remote support. This remote support is disabled by default, so the customer has to activate it manually (Please refer to the Settings Tab for further details).

Using an issue in the support portal, the PAL technician will provide the IP address and port the customer has to use.